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WarehouseTRAC: Backend Process Overhaul |
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This
program is a total review of your existing building and infrastructure.
We analyze the existing warehouse building(s) and the inventory
handling processes and make recommendations on ways to get more
efficiency in the building, or help you design a new efficient building. |
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InformationTRAC |
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Often
the difference between high margin operators from low margin operators
is how they collect and use information. This program is to help
you improve the flow of information in your business. We analyze
the computer systems you have in place and help you make the kind
of changes to improve the quality and usefulness of the information
generated. If you are considering switching or installing computer
systems, we help you decide which system will be best for your operation. |
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InventoryTRAC | ||
You
are in an inventory business and this is our program to optimize
the systems and processes you use to manage and handle your inventory.
Every time inventory is touched there is a cost. This program helps
you improve your bottom line by doing a better job handling, analyzing
and managing your inventory. |
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DeliveryTRAC | ||
Delivery
finalizes the sale and completes the customer buying experience.
This is our program to ensure your delivery operations are cost
effective and customer focused. We analyze your delivery operations
and show you ways to improve the cost effectiveness and quality
of the delivery process. |
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OperationsTRAC | ||
There
are between 40 and 70 processes in a furniture store depending on
business model. Only one of those processes generates revenue—sales.
The rest generate profit. In this program we analyze the operational
processes in your business and show you ways to drive more dollars
(as a percentage of sales) to your bottom line. |
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CareTRAC: Turning Customers into Clients |
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Research
shows that it costs SEVEN DOLLARS to make a sale to a new customer
for every ONE DOLLAR spent making a sale to an existing customer.
The difference in cost is due to the perception in shopping experience
by your customers. |
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All stores have a customer shopping experience. The question is:
"What kind of experience are customers having when shopping
your your store?" |
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In today's retail environment customer service can be the defining
element in a shopping experience. Stores with poor customer service
often find they have to advertise harder to bring new people in
the door or sales flatten. Stores with good customer service find
lead analysis reveals they have a large word of mouth customer base. |
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Care:TRAC
is our program to help you create the ultimate buying and ownership
experience for your customers. The consultant will work with you
and your management team to customize and streamline all activities
in the customer service and support process. |
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We work with you to identify the aspects of your customer service
and support processes that are in need of improvement. We then make
recommendations to help you prioritize the parts of the "customer
experience" processes in need of improvement. |
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We then work with you and your team to evaluate the skill sets of
your current customer service staff. In the event staffing changes
need to take place and/or new people need to be hired to fill positions.
We will also work with you to help qualify and train customer service
and support candidates. |
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| Computer
Installation: Installing & Integrating Computers in Your Business |
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| Management
Information Systems Enhancement: Integrating & Customizing Existing Computer Systems into Store Processes |
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| ©Copyright 2012 Profitability Consulting Group All rights reserved. |
