Profitability Consulting Group

I appreciate the reputation of character, integrity and knowledge Profitability Consulting Group has with their clients. Their consultations and training have been empathetic and understanding, yet truthful and challenging. We, also, are enjoying larger gross and net profits-we are a small shop and are more profitable even after digesting their fees than we were last year without P.C.G.

I am grateful for the continued growth even several months post training (we are currently up 18% up over last year). I am thankful for the insight into some of the most simple things I was overlooking. But I am extremely appreciative that we have their council, services and accountability for an entire year beyond their initial visit. Our only regret is that we didn't do it sooner.

Robert Herron
Herron's Amish Furniture and Better Sleep Gallery
Okolona, Ohio

I came into the family business three years ago with fifteen years of managing experience in a non-related field. Running a nonprofit organization is about as far from retail as you can get.

As a relative newcomer to the furniture industry, I have found the Sales Trac training program to be not only a benefit to my sales staff, but an incredible opportunity for me to learn the nuts and bolt of furniture sales. My staff has responded well to the program and really seemed to enjoy the training sessions. The format of the book is easy to follow, easy to refer to, as well as an easy tool to teach new hirers.

The availability of the trainers to help you in the days, weeks and months following the sessions is a tremendous help.

I have been very pleased with the way that my management team has responded to Management Trac. Several of my managers have come through the company as sales associates and have been involved in a wide variety of sales trainings over the years. They all feel that from the sales associates’ side this is the BEST they have seen.

Sales associates are not only offered suggestions on how they need to conduct themselves to become more successful, but they are shown with undeniable mathematics how simple changes, that make perfect sense, can make them more successful. What my managers like the best is that this is the ONLY program that we have participated in that went on to teach the managers (coaches) how to keep the excitement going after the initial “HONEYMOON” stage. Previous programs have left even the best of my managers borrowing a phrase from Nike……JUST DO IT.

My team is a work in progress. We are making forward progress. We are thankful to Profitability Consulting Group for the training program that they have created. It is well worth both the money and time invested. We have seen measurable results on the sales floor and have more confidence in ourselves as Coaches.
- Miller Brothers Furniture

"Great ideas combined with great implementation assistance, helped us make a significant reduction in our operating expenses as a percentage of sales.

Working with Profitability Consulting Group was a very unique experience for us. Not only did they present us with creative solutions to problems, they rolled-up their sleeves and worked side-by-side with us to implement their recommendations. When it comes to communication and training, they have the ability to work effectively with everyone from the executive suite to the guys on the loading dock, which makes sure the changes stay in place."
- Edmund N. Nakano
- C. S. Wo & Sons, Ltd.
- Vice President, Secretary & Treasurer

"Since working with Profitability Consulting Group we have seen very dramatic positive changes on both the top and bottom line in our business in a very short periods of time. We are very happy."
- Rod Avedikian, Fashion Furniture

"All the consultants at PCG have been first class. We knew we had to make changes in our new store and they have paved the way. For our Grand Opening we will be hitting the floor running and I am never looking back."
- Britt Laughinghouse
- Bostic-Sugg Furniture - Greenville, NC

"After working with Profitability, the operations side of the business became so efficient that I found myself in a position of having to lay off four more people. I opened a second store instead without having to hire more people in the back end."
- Ray Nunez, Valley Distributors

Steve Smith is a professional motivator and one-on-one trainer. He gave very good examples and role playing.
–Susan Saul, Azzulina

Steve relates well to the staff and brings real situations to the training sessions.
–Denise Shafer, Belfort Furniture

PCG has the ability to understand and resolve all situations that we presented them with, and they were able to work successfully with the diversity of our group; yet still explain things on each person’s level without making them feel intimidated or discouraged.
-Britt Laughinghouse, Bostic Sugg Furniture

I like the simplicity in which the training was laid out and presented. Steve Smith is great at what he does. John McCloskey took his time and explained everything thoroughly. He gave us better insight on issues with QC and inventory.
–Tom Eslinger, Sofa Select

PCG suggested the perfect timing for our training. The changes that we’ve implemented are so valuable. It also allowed us to polish up on some things and it all seemed to sink in easily to our staff. We liked the “sketching,” and loved it the day Phyllis Macay and Steve Smith went out on the sales floor and watched the sales team. It taught our manager how to be a better sales manager.
–Becky Waldrop, Miller Waldrop

PCG gave structure to use for running/turning company in right direction.

The Warehouse Trac gave practical ideas to implement changes.
–Dave Pierce, Pierce Furniture

John McCloskey and Peter Schlosser were great. They addressed all of our concerns and questions well. This training will enable our staff to do “touch ups” now, instead of outsourcing them-thus, increasing profits.
-Karen Shaul-Sylvan Furniture

Phyllis Macay was great! She brought what we needed….Style!!-
-Karen Shaul-Sylvan Furniture

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